TERMS OF SALE
What data is being processed:
- name and surname;
- contact information such as phone number and email address;
- payer and delivery address;
- Bank account number;
- cost of goods and services, data on payments (purchase history);
- customer support data;
- other information related to research among clients and / or offers to clients.
The processing of personal data can be read on the page "Data protection"
GENERAL TERMS AND CONDITIONS
The conditions of sale are valid in connection with the rights and obligations arising between the customers of the online store kioko.lv (hereinafter referred to as the Customer) and SIA Puella (hereinafter Kioko) arising upon the purchase of goods. All kioko.lv users and/or guests who wish to purchase our products are subject to the terms of this agreement. Kioko reserves the right to change the conditions of sale and change prices. All changes are displayed on the website Kioko.lv
ENTRY INTO FORCE OF THE CONTRACT OF SALE
kioko sells and the Customer buys the goods offered in the online store. The agreement concluded between Kioko.lv and the Client shall enter into force upon payment by the Client of the specified amount to Kioko's current account after confirmation of the order. When placing an order in the Kioko.lv online store and making a payment, the Client confirms that he has read the terms of sale and agrees to them.
All prices in the Kioko Online Store are in euros and include 21% VAT. Kioko reserves the right to change prices. If the Client managed to pay for his order before the seller changed the price, the new price does not apply to this Client in this case, therefore, the Client buys the goods at the price that was indicated on the site at the time of placing the order.
Online store discount code.
You can activate the code in the shopping cart. The notice of the discount code states the expiration date of the code and any restrictions that apply to that discount code.
PLACING THE ORDER AND PAYING THE GOODS
When paying for the goods, the Client has the right to choose the payment method that suits him. To confirm the order, the Client pays 100% of the cost of the goods. The contract is considered concluded, and Kioko proceeds to fulfill the order immediately after the Customer has paid 100% of the cost of the goods.
DELIVERY OF GOODS
Kioko completes the order and passes it on to its logistics partners after the sales contract comes into force (after the Customer pays the invoice). The terms of delivery of goods indicated on the Kioko website are valid from the moment the goods are sent. If the Customer wishes to change the agreed place or time of receipt of the goods, he must notify of this immediately before the arrival of the goods at the place. The accuracy and correctness of the data provided in the order depends on the prevention of delays and misunderstandings in the delivery of goods. Kioko shall not be liable for delays and misunderstandings arising from the delivery of goods in the event that the delay and misunderstandings arose due to the fact that the Customer provided inaccurate data when placing an order.
The goods damaged during transportation are replaced by the Customer with a new one if the goods (but not the packaging) are damaged. If it is not possible to replace the goods with a new one, we offer to pay the Customer the cost of the damaged goods.
RIGHT TO RETURN GOODS According to the normative acts of Latvian legislation, the client has the right to return the goods within 14 days after receiving them. Returned item must be unused, undamaged and in original packaging. The customer bears the costs associated with the return of the goods (max. 10€). An exception is the case when the reason for the return of the goods is a discrepancy with the order made or a defective product. The client must send a notice of his desire to return the goods no later than 14 days after receiving it to the email address: firstname.lastname@example.org. In the application for the return of goods, it is necessary to indicate the name of the Client, the name of the product and the reason for the return. We pay compensation to the Customer after checking the returned goods no later than within 10 calendar days after receiving the goods.
PROCEDURE FOR SUBMISSION OF CLAIMS
Kioko shall not be liable for: damage to the goods caused by the fault or negligence of the Customer; defects that have arisen when the goods are not used for their intended purpose; for the natural physical wear and tear of the goods during its normal use. All other claims are accepted in writing to the legal address of Koreanko or to email@example.com.
LIABILITY AND FORCE MAJEURE
Kioko shall be liable to the Client, and the Client shall be liable to Kioko in the event of damage incurred in case of violation of these terms and conditions by the other party, in accordance with the cases and extent established in the effective legal acts of the Republic of Latvia. Kioko shall not be liable to the Customer for any damage or delay in the delivery of the goods if the damage or delay in the delivery of the goods is caused by circumstances beyond which Kioko could not control or foresee.
By using the Kioko website, the Client gives his express and informed consent to Kioko's processing of his personal data. Kioko undertakes to use the personal data provided by the Client only when filling out the Client's order and not to disclose them to third parties.
In case of disagreements or disputes in the process of fulfilling these conditions, Kioko and the Client will first of all try to reach a consensus through negotiations. The Client also has the right to apply to the Consumer Protection Board or to the Court if negotiations between Kioko and the Client have not produced any results. In turn, Kioko also has the right to apply to the Court for the protection of its rights.